For nearly 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 10,000 health care organizations across the country and across the continuum of care, we are the leader in helping create continuous, sustainable improvement.

Why Press Ganey

Whether it’s in the hospital, medical practice, ambulatory, accountable care organization or home care setting, we partner with clients to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutions helps clients capture the patient voice, meet regulatory requirements and meet their goals of improved quality, better care and lower costs.

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations. Simply put, we are vested in our clients’ success, and dedicated to helping understand and improve every dimension of the patient experience. We understand the unique reporting and improvement needs of ACO’s. We have created a comprehensive ACO CGCAHPS survey to help organizations prepare for and be compliant with ACO reporting requirements. More than that, we help ACOs get to the heart of their patient’s experiences and drive organizational improvement and transformation.


Press Ganey Performance Solutions for Medical Practices & Ambulatory Settings

The health care landscape is changing at an accelerated pace. As the market moves from provider-centric care to patient-centered, data-driven accountable care, Satisfaction Performance Solutions for medical practices and ambulatory settings can help you create consistently positive patient experiences, and prepare for public reporting requirements and new payment models.

Our portfolio of innovative solutions helps health care providers across the continuum of care control costs, improve outcomes and transform the patient experience. Join a community of top-performing health care organizations, including:

  • Over 650 of the largest medical practices and more than 112,000 physicians.
  • Over 50% of U.S. hospitals, accounting for 65% of hospital discharges.
  • More than 27,000 providers comprising the largest CGCAHPS comparative database in the market.

In addition, Press Ganey is the only performance improvement provider offering mail, phone and electronic survey options.

Press Ganey Satisfaction Performance Suite for Medical Practices & Ambulatory Settings

Patient perceptions about your medical practice or ambulatory care setting can have a direct impact on clinical outcomes and make or break your bottom line. Our Satisfaction Performance Suite of solutions can help your organization understand patient satisfaction from the inside out and help you take action to improve satisfaction

The Satisfaction Performance Suite offers you three powerful data-driven solutions that provide valuable insight into patient satisfaction. You’ll not only better understand your patients’ perceptions of their care experience, but will also be prepared to take the appropriate steps to drive your improvement efforts based on the meaningful and actionable data our solution delivers.


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For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience.