Orchestrated Member Communications Delivering Value to ACOs and Their Members


About Us

HealthCrowd partners with our clients to orchestrate the most impactful engagement program. Even with the power of mobile messaging at hand today, member engagement is and will continue to be a multi-prong approach. When contracted to deliver multimodal member engagement to ACOs, HealthCrowd optimizes outreach by modality in order to minimize cost for the ACO while maximizing results.


Why orchestrated member engagement?

Coordinated communications have become relevant and necessary from every vantage point given the burgeoning healthcare consumerism.

The long list of reasons to start using an engagement orchestration platform:

  • Improve the efficacy of Population Health approaches
  • Modernize Care Management and Care Coordination with multimodal approaches
  • Enable your team of professionals to work at the top of their skill level
  • See more members take important actions with individualized nudges
  • Engage attributed members to move CAHPS / STAR
  • Leverage digital branding to drive member retention
  • Manage TCPA risk and be HIPAA compliant
  • Save money and decrease member abrasion by streamlining communications

*** Given the momentousness and the benefits, why wait? ***


How HealthCrowd delivers value to ACOs and their members

Our technology platform enables ACOs to control, coordinate and analyze all communications to their members. Our carefully crafted content is customized to meet the demographic and health needs of your members. By connecting providers with their patients along the care journey, ACOs can optimize care, quality and financial outcomes while enabling a better member experience.

We understand that different types of contracts, whether it is pay for performance or shared savings, all have different elements, and every provider is focused on having satisfied, healthy members while providing quality care that is cost effective.


A sampling of the programs we offer:

Effectiveness of care and care coordination

  • Childhood measures
  • Womens’ health
  • Maternity and postnatal care
  • Behavioral health
  • Discharge measures

Social Determinants of Health (SDoH)

  • Food insecurity
  • Transportation
  • Work/employment

Member Experience

  • Safe to return to office
  • Appointment reminders
  • Premium payment (Co-pay) reminder
  • Digital incentive delivery
  • Emergency notification

Preventive health and screenings

  • Annual wellness
  • Annual flu shot
  • Tobacco cessation screening/intervention
  • Depression screening
  • Colorectal screening
  • Breast cancer screening
  • Statin therapy

Disease Management

  • Chronic Obstructive Pulmonary Disease (COPD) treatment
  • Diabetes
  • Hepatitis C
  • Heart disease – Healthy Heart campaign
  • Blood pressure
  • Chronic Kidney Disease (CKD)

To learn more, contact us at hello@healthcrowd.com or visit:



Direct Contact: Leslie Groves | leslie@healthcrowd.com | 860.328.0500