Doctors and patients tired of insurance hassles, Verma says

CMS Administrator Seema Verma on Tuesday told insurers that they need to support the Trump administration’s policies on transparency, value-based payments, interoperability and data access, cautioning them that the health insurance industry is under threat from disgruntled patients, doctors and politicians.

Speaking at the America’s Health Insurance Plans’ 2019 National Conference on Medicare, Verma said that patients are tired of high costs, surprise bills and a system that’s too complex and difficult to navigate. She also noted that patients are unhappy with the hassles of insurance and worried that their claims would be denied, citing the low customer satisfaction ratings among private payers.

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