Patients and physicians like telehealth and want it to continue after the pandemic comes to an end, according to one of the largest studies to examine the mode of practice during COVID-19. But there’s work to be done to make the most of the technology going forward.
The AMA collaborated with the COVID-19 Healthcare Coalition—comprised of more than 1,000 health care organizations, including the AMA, technology firms and nonprofits—and others to perform the “COVID-19 Telehealth Impact Study.”
Researchers analyzed deidentified claims data that represented more than 50% of private insurance claims from 2019 and 2020, surveyed nearly 1,600 physicians and queried more than 2,000 patients. The AMA, though not a formal part of the COVID-19 Healthcare Coalition, took part in its telehealth workgroup.
The AMA recently hosted a webinar to highlight what the data showed and explore what needs to happen to make telehealth a permanent, equitable part of the health care landscape.