As the healthcare industry continues to adopt and implement new methods of technology, it is vital for health systems to stay engaged with their clinicians and patients to better understand and promote the practices that work best for their end users.
These were some of the insights Reid Conant, MD, chief medical information officer at Nuance Communications, shared at Becker’s Hospital Review 7th Annual CEO + CFO Roundtable in Chicago, Nov. 12-14.
Here are three key takeaways:
1. Identify clinical champions to help support new technology. An important aspect in implementing new technology to improve clinician and/or patient experience is getting the support of your physicians. Dr. Conant explained that health systems are more likely to achieve successful technological integration on the clinician side when members of the medical staff are already familiar with and in support of the new technology.
“Getting [physicians] engaged, identifying super-users and clinical champions up front is a critical step. Getting those physicians on board early, exposed to the technology and sharing lessons learned from other sites … But you’ve got to engage [physicians] in the process, in the pre-go live build, design and training or planning, so they’re more engaged, at least at the champion level. That’s very important.”